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If you are not 100% satisfied with your order, we will refund your money up to 75 days after the order date. Some shipping costs are not refundable. Restocking fees may apply. Returned merchandise must be in new condition in original packaging. Contact us to learn how returns are handled or refunded for your particular item.
We accept Visa, MasterCard, Discover, American Express, debit card, PayPal, money order, cashier's check and personal checks. If you prefer, you can place your order by phone by calling 1-800-250-5502 or 320-695-2899. If paying by money order or check, please send to Family Pool Fun
PO Box 50
Browns Valley, MN 56219.
Please include ordering code with your mailed payment.
Continental US pool orders ship for free (handling and insurance included) to a business address. We offer free shipping on a number of other items as well, including accessories ordered with a pool kit.
Items eligible for free shipping may still incur a fuel surcharge fee. Due to increasing fuel costs, delivery companies now regularly charge a fuel surcharge in addition to the normal delivery charge. We work hard to mitigate this charge by negotiating lower fees for our customers deliveries. However, because fuel prices can fluctuate unpredictably, this surcharge, and the delivery destinations it applies to, may change without notice.
State sales tax applicable for Minnesota and South Dakota residents.
$19.97 will be added when shipping your pool to a residential address (only $2.98 for pool accessories). To avoid this charge, you may opt to pickup your order from the local shipping terminal or ship to a business address. If you want your order held at a local shipping terminal for pickup, please call for details.
To ensure quick delivery, we require your address and two (2) contact phone numbers (trucking company needs this; cell, home or work). We do not disclose your personal information with any third party in any way unless required by law.
If you have questions about delivery options, shipping costs or additional fees that may be applied to your order, please contact us before placing your order.
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